8x8 Virtual Contact Centre

Serve Customers Better

Forget big upfront hardware, software and deployment fees

With 8x8 Virtual Contact Centre, you don’t have to worry about expensive upfront costs  of hardware, software, training, and administrative costs or integration headaches. 8x8 Virtual Contact Centre’s on-demand platform delivers world-class contact centre functionality without the need for specialised premises-based infrastructure.

Discover the Advantages of using 8x8 Virtual Contact Centre

  • Get started the fast, easy way—8x8 Virtual Contact Centre handles the technology for you.
  • Locate agents anywhere you need them  - at the office, branch, home or overseas
  • Route callers, whatever channel they use - voice, email, web chat -quickly and accurately with advanced call centre features.
  • Adjust the number of agents, change scripts, fine-tune customer routing—all with a few mouse clicks.

Full-featured Solution

8x8 Virtual Contact Centre is a full-featured, enterprise-class contact centre for businesses of all sizes. With 8x8 Virtual Contact Centre, your agents, supervisors, and system administrators require nothing more than a web browser and a phone (or softphone) to use the service.
8x8 Virtual Contact Centre includes:

  • Multimedia routing and reporting (voice, voicemail, email, chat) so you can connect with customers and prospects in whatever manner they prefer.
  • Skills-based routing allows transactions to be distributed based on skill level
  • Outbound Preview Dialler
  • Desktop sharing
  • An  easy-to-use  customisable  IVR
  • Contact and case management tool
  • Real-time Monitoring
  • Historical and on-demand reporting
  • Recording service allows you to specify percentage of calls to be recorded by agent and/or queue.
  • API for integration with Netsuite, Salesforce.com, Zendesk, Zoho, Microsoft Dynamics and the API can be  used for other third- party applications.

Improve customer interactions and agent productivity with the powerful, easy to use 8x8 Virtual Contact Centre software in the cloud.

8x8 Contact Centre – Security, Reliability  and support

Secure

Entrust ICT and  8x8 ensure high reliability and business  continuity by delivering its cloud-based communications through the use of secure, fully redundant data centres. Fully certified, these top-tier data centres are placed in geographically diverse locations around the world (including Australia). As a publicly-traded company in the US, 8x8 is subject to compliance with the Sarbanes-Oxley Act of 2002. Accordingly, the information technology infrastructure controls are audited annually by independent internal and external auditors.

Reliable

Entrust ICT &  8x8 employs extensive measures to ensure high availability, business continuity and disaster recovery for the communications at the heart of your operations. That’s how we deliver an average core call flow processing uptime of 99.997%.

Local Support

Entrust ICT is 8x8 local Australian alliance partner. Entrust ICT have trained, experienced staff who provide local support for the application in Australia. In the rare event of an issue, these local engineers will provide support to your solution. Additionally, Entrust ICT and 8x8 have higher level support agreements, further consolidating your support.

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