8x8 Contact Centre – Security, Reliability and support
Entrust ICT and 8x8 ensure high reliability and business continuity by delivering its cloud-based communications through the use of secure, fully redundant data centres. Fully certified, these top-tier data centres are placed in geographically diverse locations around the world (including Australia).
As a publicly-traded company in the US, 8x8 is subject to compliance with the Sarbanes-Oxley Act of 2002. Accordingly, the information technology infrastructure controls are audited annually by independent internal and external auditors.
Entrust ICT & 8x8 employs extensive measures to ensure high availability, business continuity and disaster recovery for the communications at the heart of your operations. That’s how we deliver an average core call flow processing uptime of 99.997%.
Entrust ICT is 8x8 local Australian alliance partner. Entrust ICT have trained, experienced staff who provide local support for the application in Australia. In the rare event of an issue, these local engineers will provide support to your solution. Additionally, Entrust ICT and 8x8 have higher level support agreements, further consolidating your support.